Contact
Last updated: September 2026
CreateGF Video is run by a small editorial team. There is no phone line and no live chat on this site — everything goes through one email address, which is monitored on working days.
Write to support@creategf.video and put the topic in the subject line so it reaches the right person quickly.
1. General questions
For anything about the content of creategf.video — a page that is wrong, a link that is broken, a render time quoted inaccurately — email us with the URL and what you saw. Corrections are the fastest thing we act on.
2. Privacy and data requests
Access, correction, deletion and objection requests go to support@creategf.video with "Privacy" in the subject. We reply within the period required by applicable law and may ask for detail to locate the relevant records.
3. Copyright and removals
Copyright notices, publicity-rights concerns and image removal requests follow the process on the DMCA page. Using that process gets a faster answer than a general enquiry.
4. Safety reports
Anything involving a minor, non-consensual material, a synthetic likeness of a real person or a threat to a real individual is escalated ahead of every other message. Put "Safety" in the subject line.
5. Billing and subscriptions
We do not process payments and cannot see, change or refund a subscription. Billing lives entirely with the partner service you signed up to — contact their support and include your account email and transaction reference.
6. Problems with a render on a partner service
Failed jobs, stuck queues, lost clips and content moderation on a partner platform are handled by that platform. We can point you at the right support channel but have no access to their systems and cannot recover a render.
7. Partnerships and advertising
We consider a small number of partnerships. Send the proposal, the offer and the terms in the first email; we do not take unsolicited calls.
8. Press
Journalists should include the outlet, the angle and the deadline. We answer questions about how this site works and how it makes money, on the record.
9. Response times
Most email is answered within a few working days. Safety and legal notices are handled sooner. If a week passes with no reply, resend — occasionally a message is caught by filtering.
10. What not to send
Please do not send passwords, payment card details, identity documents, or photographs of yourself or anyone else. We do not need them and will delete them on sight.
11. Age requirement
This is an adult service. Do not contact us about access if you are under 18; we cannot help and the message will be discarded.